Job Description
Join our dynamic team at Boston Tech Solutions as an Immediate Hire Customer Service Representative! We're seeking motivated professionals to start within 48 hours in our downtown Boston office. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth is our priority. This role offers direct impact on client satisfaction and career advancement opportunities.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with exceptional professionalism
- Resolve technical issues and provide product support for software solutions
- Document interactions accurately in CRM systems and maintain case histories
- Collaborate with technical teams to escalate complex issues efficiently
- Meet/exceed performance metrics for response times and resolution rates
- Contribute to process improvement initiatives for customer experience
- Participate in ongoing training to enhance product knowledge
Qualifications
- 1+ years of customer service or technical support experience
- Proficiency with CRM software (Salesforce preferred) and Microsoft Office
- Strong problem-solving abilities and conflict resolution skills
- Excellent written and verbal communication skills
- Ability to multitask in a fast-paced environment
- High school diploma or equivalent (college degree preferred)
- Must be available for immediate start (within 48 hours of offer)
- Authorization to work in the US without sponsorship required