Job Description
Join our dynamic team at Baltimore Tech Solutions and start working immediately! We're seeking enthusiastic Customer Service Representatives to join our growing Baltimore headquarters. This full-time, immediate hire position offers competitive pay, comprehensive benefits, and a supportive work environment. No experience necessary—full training provided!
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat
- Resolve technical issues with empathy and professionalism
- Document interactions and update customer databases
- Collaborate with technical teams for complex problem-solving
- Meet daily performance metrics and quality standards
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent (required)
- Strong communication and active listening skills
- Ability to multitask in a fast-paced environment
- Basic computer proficiency (MS Office suite)
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown Baltimore location