Job Description
Join our dynamic team at Southwest Solutions Group in El Paso, TX! We're seeking a motivated Customer Service Representative to start immediately. As a key member of our client-facing team, you'll deliver exceptional support to our growing customer base while working in a fast-paced, rewarding environment. Enjoy competitive pay, comprehensive benefits, and the opportunity to grow with a company that values your contributions.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM system while maintaining data integrity
- Collaborate with technical teams to escalate complex problems
- Meet daily performance metrics for response time and resolution rate
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required; college degree preferred
- Minimum 1 year customer service experience in a call center environment
- Strong problem-solving skills with ability to multitask
- Excellent verbal and written communication skills in English
- Proficient in Microsoft Office and CRM software
- Ability to work flexible shifts including evenings and weekends
- Bilingual (English/Spanish) candidates strongly encouraged