Job Description
Join our dynamic team at Minneapolis Innovations Group! We're seeking motivated individuals to fill immediate full-time positions in our Minneapolis headquarters. Enjoy competitive pay, comprehensive benefits, and a collaborative work environment. If you're ready to start your career journey today, apply now!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Collaborate with team members to improve service processes
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience preferred
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced environment
- Basic proficiency with Microsoft Office and CRM software
- Positive attitude with commitment to customer satisfaction