Job Description
Join Kansas City's fastest-growing customer service team! We're hiring immediately for motivated professionals who thrive in fast-paced environments. Enjoy competitive pay, comprehensive benefits, and the opportunity to make an immediate impact. No experience necessary – full training provided!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing and technical support issues efficiently
- Document interactions in CRM system with 100% accuracy
- Collaborate with cross-functional teams to resolve complex cases
- Meet monthly performance metrics for resolution time and satisfaction
- Participate in ongoing product knowledge training
Qualifications
- High school diploma or equivalent required
- Exceptional verbal and written communication skills
- Ability to multitask in high-pressure situations
- Basic proficiency with Microsoft Office Suite
- Positive attitude with strong problem-solving aptitude
- Must pass background check and drug screening
- Available for flexible shifts including weekends