Job Description
Join our dynamic team immediately! Fresno Tech Solutions is seeking energetic Customer Service Representatives to deliver exceptional client experiences. This urgent full-time position offers competitive pay, comprehensive training, and immediate start date. If you thrive in fast-paced environments and possess strong communication skills, apply now to begin your rewarding career in Fresno's growing tech sector!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve technical issues with empathy and efficiency
- Document interactions in CRM system with 100% accuracy
- Collaborate with technical teams to escalate complex cases
- Maintain performance metrics for resolution time and satisfaction
- Proactively identify upsell opportunities for service enhancements
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service experience
- Proficient with Microsoft Office and CRM platforms
- Exceptional verbal/written communication skills
- Ability to multitask in high-pressure situations
- Flexible availability including weekends/holidays
- Fresno residency required (no relocation assistance)