Job Description
Start Tomorrow! Urgent Hiring for Customer Service Professionals in Charlotte, NC.
We're seeking motivated individuals to join our dynamic support team immediately. This contract position offers rapid onboarding and the chance to make an immediate impact while developing valuable skills in a fast-paced environment.
Why Apply Today?
- Start your new career tomorrow
- Competitive hourly pay with performance incentives
- Comprehensive training provided
- Flexible scheduling options available
Responsibilities
- Handle high-volume inbound customer inquiries via phone and chat
- Resolve technical and billing issues with efficiency and empathy
- Maintain detailed case documentation in CRM systems
- Collaborate with cross-functional teams to resolve complex issues
- Meet daily performance metrics for response time and resolution
- Identify opportunities for process improvements
- Adhere to strict data security protocols
Qualifications
- Minimum 1 year customer service experience required
- Exceptional verbal and written communication skills
- Proficiency with CRM software (Salesforce preferred)
- Ability to multitask in high-pressure situations
- Strong problem-solving and critical thinking abilities
- High school diploma or equivalent (college degree preferred)
- Available to start immediately and work flexible hours
- Must pass background check and drug screening