Job Description
Are you seeking flexible employment opportunities in the heart of New York City? NYC Talent Solutions is currently expanding our team and looking for dedicated individuals to join us. We pride ourselves on a modern, inclusive, and high-converting work culture.
We are looking for candidates who are ready to hit the ground running. Whether you are a student, a career changer, or looking for a side hustle, we offer competitive rates and a supportive environment.
Responsibilities
- Provide exceptional customer support via phone, email, and live chat.
- Resolve complex client issues efficiently while maintaining a positive tone.
- Collaborate with cross-functional teams to optimize workflow processes.
- Manage and update customer relationship management (CRM) databases.
- Assist in the training and onboarding of new part-time staff members.
- Meet daily and weekly performance metrics and KPIs.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Proven experience in customer service or support roles.
- Excellent verbal and written communication skills in English.
- Proficiency with Microsoft Office Suite and CRM software.
- Ability to work a flexible schedule, including evenings and weekends.
- Reliable internet connection for remote or hybrid roles.