Job Description
Are you ready to launch a rewarding career in the heart of Florida?
Tampa Growth Partners is seeking driven individuals to join our expanding team as Entry-Level Customer Support Specialists. We believe in talent over tenure. Whether you are a recent graduate or looking to switch careers, we provide comprehensive training and a supportive environment to help you thrive. If you possess a positive attitude and a strong work ethic, we want to hear from you.
Why Join Us?
- Competitive Pay: Start earning immediately with a competitive hourly rate.
- Full Benefits Package: Medical, dental, and vision insurance from day one.
- Career Growth: Clear pathways for advancement into leadership roles.
- No Experience Needed: We provide on-the-job training.
Responsibilities
- Assist customers with product inquiries and troubleshooting via phone, email, and live chat.
- Resolve client issues efficiently while maintaining a high level of customer satisfaction.
- Learn and utilize our internal CRM software to track client interactions and data.
- Collaborate with team members to identify trends and improve service protocols.
- Document all customer interactions and feedback accurately.
- Participate in daily training sessions to enhance technical and soft skills.
Qualifications
- High School Diploma or GED (equivalency accepted).
- Basic computer literacy and internet navigation skills.
- Strong verbal and written communication abilities.
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to learn new technologies and adapt to changing processes.
- Reliable internet connection and a quiet workspace (remote/hybrid friendly).