Job Description
Join our dynamic team immediately at TechSolve Solutions Inc. We're urgently hiring a Full-Time Tech Support Specialist in Albuquerque, NM. This is your chance to start tomorrow and make an immediate impact! As a critical member of our IT department, you'll provide exceptional technical support to our growing client base across Illinois and New Mexico. We offer competitive compensation, comprehensive benefits, and a fast-paced, collaborative environment where your skills will thrive. If you're ready to hit the ground running and advance your career, apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support across Albuquerque metro area
- Document support tickets using ServiceNow platform
- Collaborate with cross-functional teams to implement system improvements
- Conduct employee training on new technologies and security protocols
- Monitor network performance and proactively address potential issues
- Manage inventory of IT assets and equipment
Qualifications
- 2+ years of technical support experience in enterprise environments
- CompTIA A+ or Network+ certification required
- Proficiency in Windows OS, Active Directory, and cloud services (AWS/Azure)
- Strong troubleshooting skills with network diagnostics tools
- Excellent communication and customer service abilities
- Ability to work flexible hours including occasional weekends
- Valid driver's license and reliable transportation
- Experience with ticketing systems like ServiceNow or Jira