Job Description
Join our dynamic team at Nexus Solutions Group and launch your career tomorrow! We're urgently seeking a motivated Full-Time Tech Support Specialist to provide exceptional service to our growing client base in Omaha. This is your chance to make an immediate impact while advancing your technical skills in a supportive, fast-paced environment. No experience? No problem! We offer comprehensive training for the right candidate. Benefits include health insurance, 401K matching, and paid time off. Start your new chapter with us – apply today!
Responsibilities
- Diagnose and resolve hardware/software issues for enterprise clients
- Provide remote and on-site technical support via phone, email, and chat
- Document all troubleshooting steps in our CRM system
- Collaborate with senior engineers on complex system integrations
- Conduct user training sessions on new technologies
- Maintain inventory of IT assets and equipment
- Participate in 24/7 on-call rotation (1 week/month)
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Excellent problem-solving and communication skills
- Ability to work flexible hours including occasional evenings
- Valid Nebraska driver's license for client visits
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Pass background check and drug screening