Job Description
Are you looking to launch a successful career in the Information Technology sector? InnovateTech Solutions is urgently hiring Entry Level Technical Support Specialists in Wichita, KS. We are a forward-thinking company dedicated to providing top-tier tech support to our diverse client base.
We are looking for motivated individuals who are eager to learn, possess strong problem-solving skills, and want to grow within a supportive environment. No prior experience is required—we provide comprehensive paid training to get you up to speed. Join our team and start building your future in tech today.
Responsibilities
- Provide exceptional first-line technical support to customers via phone, email, and live chat.
- Diagnose and resolve common hardware and software issues efficiently.
- Maintain accurate records of all support interactions and resolutions in our CRM system.
- Collaborate with senior technicians to learn advanced troubleshooting techniques.
- Assist in the setup and configuration of new computer systems and peripherals.
- Ensure a high level of customer satisfaction by communicating clearly and professionally.
- Stay updated on the latest software patches and technical documentation.
Qualifications
- High school diploma or equivalent required; Associate degree in IT or related field is a plus.
- Basic computer literacy and familiarity with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Ability to think critically and solve problems under pressure.
- Reliable internet connection and a dedicated workspace (if remote).
- A positive attitude and a willingness to learn new technologies.