Job Description
Are you ready to launch your career in the dynamic tech industry? Apex Digital Solutions is currently hiring for an Entry Level Technical Support Specialist in Philadelphia, PA. We offer immediate hire opportunities for individuals looking to grow within a supportive and innovative environment. As a key member of our team, you will help clients navigate technical challenges while developing valuable IT skills.
Responsibilities
- Deliver exceptional customer service by resolving technical inquiries and software issues.
- Perform basic hardware troubleshooting and system maintenance.
- Document all technical issues and resolutions in the CRM system.
- Collaborate with the IT team to identify recurring problems and implement solutions.
- Assist in the setup and configuration of new employee workstations.
- Conduct follow-up calls to ensure customer satisfaction and issue resolution.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field is a plus.
- Basic understanding of computer hardware and operating systems (Windows/Mac).
- Strong verbal and written communication skills.
- Ability to work independently and as part of a team.
- Detail-oriented with a focus on accuracy.
- Willingness to undergo paid technical training.