Job Description
Are you ready to launch your career in the tech industry? Apex Digital Solutions is looking for an enthusiastic and detail-oriented Entry Level Technical Support Specialist to join our growing team in San Francisco. This is a direct hire opportunity with a competitive salary and comprehensive benefits package designed to support your professional growth.
As a key member of our support team, you will be the first point of contact for our clients, helping them resolve technical issues and navigate our software solutions. We are committed to training the right candidates, so prior experience is not required—just a passion for technology and customer service.
Why Join Us?
- Direct Hire Opportunity: No contract work—this is a permanent position.
- Growth Potential: Clear career progression paths into Senior Support and Management.
- Modern Environment: Work in a state-of-the-art office in downtown San Francisco.
Responsibilities
- Provide tier 1 technical support via phone and email to resolve hardware and software issues.
- Log and manage customer support tickets accurately in our CRM system.
- Assist in the installation, configuration, and troubleshooting of computer peripherals and networks.
- Collaborate with senior engineers to escalate complex technical issues.
- Conduct remote diagnostics to identify root causes of client problems.
- Document technical procedures and FAQs to improve self-service resources.
- Ensure a high level of customer satisfaction by responding promptly and professionally.
Qualifications
- High School Diploma or GED required; Associate’s degree in IT or related field is a plus.
- Familiarity with Microsoft Office Suite (Word, Excel, Outlook) is highly desirable.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic understanding of computer operating systems (Windows/macOS).
- Willingness to learn new technologies and complete on-the-job training.
- Reliable internet connection and a quiet workspace if working remotely.