Job Description
Are you ready to launch your career in the fast-paced tech industry? Quantum Tech Solutions is currently seeking a motivated Entry Level Technical Support Specialist to join our growing team in Colorado Springs. We offer a comprehensive training program for those looking to break into IT, making this the perfect opportunity for recent graduates or career changers.
As a vital member of our support team, you will be the first point of contact for our clients, ensuring their technical issues are resolved efficiently and professionally. We pride ourselves on a collaborative culture, competitive benefits, and a clear path for advancement.
Why Join Us?
- Direct Hire Opportunity: No contract agencies, just a direct career path.
- Competitive Pay: Starting at $40,000 with annual performance reviews.
- Comprehensive Training: No prior experience required; we teach you the skills you need to succeed.
- Modern Environment: Work with cutting-edge technology in a supportive, remote-friendly hybrid office.
Responsibilities
- Provide exceptional technical support to clients via phone, email, and chat, resolving hardware and software issues.
- Troubleshoot connectivity problems, printer errors, and operating system glitches in a timely manner.
- Document all support interactions and resolutions in our ticketing system to maintain accurate records.
- Collaborate with senior technicians and engineers to escalate complex issues and learn best practices.
- Conduct basic system maintenance and perform routine updates to ensure client devices remain secure and functional.
- Build rapport with clients, ensuring high satisfaction scores and repeat business.
Qualifications
- High school diploma or GED required; Associate’s or Bachelor’s degree in IT or related field preferred but not mandatory.
- Strong desire to learn and a passion for problem-solving and technology.
- Excellent verbal and written communication skills with a professional, customer-first attitude.
- Basic computer literacy (Microsoft Office Suite, Windows operating systems).
- Ability to work independently as well as part of a team in a fast-paced environment.
- Willingness to obtain necessary security certifications during employment.