Job Description
Are you a motivated individual looking to launch a career in the dynamic tech industry? Charlotte Tech Solutions is urgently hiring Entry Level Technical Support Specialists to join our growing team. We pride ourselves on providing top-tier customer service and technical troubleshooting to clients nationwide.
Why Join Us?
- Career Growth: We offer a clear path for advancement into Senior Support and Management roles.
- Comprehensive Training: No experience? No problem. We provide full paid training to get you certified.
- Modern Environment: Work in a state-of-the-art facility in the heart of Uptown Charlotte.
If you have a passion for technology and a desire to help others, we want to meet you. Apply today to start your journey!
Responsibilities
- Diagnose and troubleshoot basic hardware and software issues for a diverse client base.
- Communicate technical solutions clearly and patiently to non-technical customers via phone and email.
- Manage customer accounts and document all interactions and troubleshooting steps in our CRM system.
- Collaborate with senior technicians to resolve complex escalated tickets efficiently.
- Stay updated on the latest technology trends and product knowledge through continuous learning.
- Ensure high customer satisfaction scores and maintain a positive brand reputation.
Qualifications
- High school diploma or GED required; Associate degree or Bachelor's degree preferred.
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills.
- Basic computer proficiency (Microsoft Office Suite and web navigation).
- A positive attitude and a willingness to learn new technologies.
- Reliable internet connection and a quiet workspace for remote training.