Job Description
Are you ready to kickstart your career in the dynamic tech industry? Apex Digital Solutions is currently seeking a motivated Entry Level Technical Support Specialist to join our team in Columbus, Ohio. We offer a comprehensive training program, a competitive benefits package, and a clear path for career advancement.
As an Entry Level Technical Support Specialist, you will be the face of our company, ensuring our clients receive top-tier service and technical assistance. Whether it's troubleshooting software issues or guiding users through new features, your expertise will make a difference.
Responsibilities
- Provide exceptional customer service and technical troubleshooting support via phone, email, and chat.
- Analyze customer issues and provide timely, accurate solutions to ensure high satisfaction rates.
- Collaborate with the senior engineering team to document technical procedures and knowledge base articles.
- Identify opportunities to upsell and cross-sell relevant products and services to existing clients.
- Participate in weekly training sessions to stay updated on the latest industry trends and product updates.
Qualifications
- High school diploma or GED is required; Bachelor's degree in Computer Science or related field is a plus.
- Strong written and verbal communication skills with the ability to explain complex concepts simply.
- Basic computer proficiency and familiarity with operating systems (Windows, macOS) and web browsers.
- A positive attitude, strong work ethic, and a genuine desire to learn and grow.
- Must be authorized to work in the United States.