Job Description
Are you looking to launch your career in the booming tech industry without prior experience? Boston Connect Solutions is currently seeking motivated individuals to join our team as Entry-Level Technical Support Representatives. We believe in nurturing talent and providing the tools you need to succeed. This is a fantastic opportunity to work remotely or on-site in the heart of Boston, MA, with a competitive salary and comprehensive benefits package.
Why Join Us?
- No Experience Required: We provide full, paid training to get you up to speed.
- Competitive Pay: Earn between $18.00 and $22.00 per hour.
- Growth Opportunities: Clear pathways for promotion to Senior Support and Management roles.
- Flexible Schedule: Work full-time with stable hours.
Responsibilities
- Assist customers with technical inquiries via phone and email in a friendly, professional manner.
- Diagnose and troubleshoot common software and hardware issues.
- Guide customers through step-by-step solutions to resolve their problems.
- Document all customer interactions and feedback accurately in the CRM system.
- Collaborate with the internal IT team to escalate complex issues.
- Stay current on product updates and technical knowledge to provide accurate support.
Qualifications
- High school diploma or GED (Associate’s degree is a plus but not required).
- Strong written and verbal communication skills.
- Basic computer literacy and ability to learn new software quickly.
- Willingness to work in a team environment and learn from others.
- Reliable internet connection (for remote work options).
- Positive attitude and a passion for helping people.