Job Description
Join our dynamic team as an Entry-Level Tech Support Specialist and launch your career in technology tomorrow! We're urgently hiring motivated individuals in San Jose with no prior experience. Enjoy comprehensive training, flexible schedules, and growth opportunities in a fast-paced environment. Perfect for recent graduates or career changers seeking hands-on experience in IT support.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Troubleshoot hardware/software issues for enterprise clients
- Document support tickets and maintain accurate records
- Collaborate with senior technicians to resolve complex issues
- Assist with system installations and configurations
- Conduct routine equipment maintenance and updates
- Participate in ongoing training programs
Qualifications
- No prior experience required – we provide full training
- High school diploma or equivalent (college preferred)
- Basic computer literacy and internet navigation skills
- Excellent communication and customer service abilities
- Strong problem-solving and critical thinking skills
- Ability to work independently and as part of a team
- Willingness to learn new technologies quickly
- Reliable transportation to San Jose office