Job Description
Join NexusTech Solutions and start your career tomorrow! We're seeking motivated entry-level professionals to join our dynamic tech support team in the heart of San Francisco. This immediate hire role offers unparalleled growth opportunities in a collaborative, fast-paced environment. Perfect for recent graduates or career changers eager to break into the tech industry.
As a valued team member, you'll receive comprehensive training, competitive benefits, and mentorship from industry experts. Our San Francisco headquarters features modern amenities and a culture that celebrates innovation and work-life balance.
Responsibilities
- Provide Tier 1 technical support via phone, email, and chat for enterprise clients
- Diagnose and resolve hardware/software issues with efficiency and professionalism
- Document all interactions and resolutions in our CRM system
- Collaborate with senior engineers on complex technical escalations
- Contribute to knowledge base articles and process improvements
- Participate in daily team meetings and training sessions
- Maintain strict SLA compliance and customer satisfaction metrics
Qualifications
- High school diploma or equivalent; associate/bachelor's degree preferred
- 0-2 years of customer service or technical support experience
- Proficiency with Windows/macOS operating systems
- Basic networking knowledge (TCP/IP, DNS, DHCP)
- Excellent written and verbal communication skills
- Ability to work flexible shifts including weekends
- Strong problem-solving and troubleshooting abilities
- CompTIA A+ certification or equivalent knowledge