Job Description
Join InnovateTech Solutions as an Entry-Level Tech Support Specialist in our San Antonio headquarters! We're urgently hiring motivated individuals to provide exceptional technical support to our growing client base. This direct hire position offers comprehensive training, career advancement opportunities, and a collaborative work environment. If you're passionate about technology and helping others, apply now to kickstart your IT career!
Responsibilities
- Resolve hardware/software issues via phone, email, and remote support
- Document troubleshooting steps and customer interactions in CRM systems
- Install, configure, and test new equipment and software
- Collaborate with senior technicians on complex technical problems
- Provide timely updates to clients and internal stakeholders
- Maintain accurate inventory of IT assets and consumables
- Participate in ongoing training to stay current with technology trends
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS)
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent experience preferred