Job Description
Are you ready to kickstart your career in technology and customer service? We are looking for motivated individuals to join our team in Columbus, Ohio as Entry Level Support Specialists. This is an immediate hire opportunity with no prior experience required. We provide comprehensive training and a clear path for advancement.
As a member of our growing team, you will be the first point of contact for our clients, resolving technical issues and providing top-tier support. If you are a quick learner who thrives in a dynamic environment, apply today!
Responsibilities
- Assist customers via phone, email, and chat with product inquiries and technical troubleshooting.
- Document customer interactions and issues accurately in the CRM system.
- Collaborate with senior team members to resolve complex support tickets.
- Identify opportunities to upsell additional services to existing clients.
- Stay up-to-date with company products and service updates.
Qualifications
- High school diploma or equivalent (GED).
- Must have reliable high-speed internet access.
- Basic computer literacy and proficiency with Microsoft Office Suite.
- Strong verbal and written communication skills.
- Able to work flexible shifts including evenings and weekends.