Job Description
Join a dynamic team in the heart of New York City!
We are urgently hiring passionate individuals for our Entry Level IT Support position. If you are looking to kickstart your career in technology with no prior experience required, this is your chance to grow with a leading tech firm.
Why Apply?
• Fast-Track Career Growth: Clear path from Support to Senior Engineering.
• Competitive Pay: Earn a competitive salary starting at $55k.
• Modern Work Environment: Collaborative office in Downtown Manhattan.
Job Overview:
We are seeking eager learners to join our technical support team. You will be the first point of contact for our clients, ensuring their technology needs are met efficiently and professionally. This is a high-impact role where your work directly contributes to our company's success.
We are urgently hiring passionate individuals for our Entry Level IT Support position. If you are looking to kickstart your career in technology with no prior experience required, this is your chance to grow with a leading tech firm.
Why Apply?
• Fast-Track Career Growth: Clear path from Support to Senior Engineering.
• Competitive Pay: Earn a competitive salary starting at $55k.
• Modern Work Environment: Collaborative office in Downtown Manhattan.
Job Overview:
We are seeking eager learners to join our technical support team. You will be the first point of contact for our clients, ensuring their technology needs are met efficiently and professionally. This is a high-impact role where your work directly contributes to our company's success.
Responsibilities
- Provide top-tier technical support to internal employees and external clients via phone, email, and ticketing systems.
- Troubleshoot hardware and software issues, including printers, computers, and network connectivity.
- Assist in the setup, configuration, and maintenance of IT equipment and peripherals.
- Document technical issues and resolutions in our knowledge base to improve future support efficiency.
- Collaborate with the IT team to implement new software updates and security patches.
- Conduct basic training sessions for non-technical staff on software usage and best practices.
Qualifications
- High School Diploma or GED required; Associate’s degree in Computer Science or IT is a plus.
- No prior professional experience required; we value attitude and aptitude over pedigree.
- Basic understanding of computers, operating systems (Windows/Mac), and the internet.
- Strong problem-solving skills and a logical approach to troubleshooting.
- Excellent verbal and written communication skills with a customer-centric mindset.
- Ability to work independently and manage time effectively in a fast-paced environment.