Job Description
Are you looking to kickstart your career in the technology sector? TechNova Solutions is currently seeking a motivated Entry Level IT Support Specialist to join our growing team in Albuquerque, New Mexico. We are an industry leader known for our innovative approach to IT infrastructure and customer service.
In this role, you will work closely with our senior engineers to diagnose and resolve technical issues, ensuring our employees have the tools they need to succeed. We offer comprehensive training, a competitive benefits package, and a clear pathway for advancement.
Why Apply?
- Competitive salary ranging from $45,000 to $55,000 annually.
- Full medical, dental, and vision insurance.
- Flexible working hours and professional development opportunities.
- Immediate start available for the right candidate.
Responsibilities
- Diagnose and troubleshoot hardware, software, and network connectivity issues for internal users.
- Provide exceptional technical support via phone, email, and in-person at the Albuquerque office.
- Assist in the deployment and configuration of new workstations and peripherals.
- Monitor system performance and perform routine maintenance tasks to ensure optimal uptime.
- Document technical issues and resolutions in our ticketing system for future reference.
- Collaborate with the IT team to identify areas for process improvement.
Qualifications
- High school diploma or equivalent (Bachelor's degree in Computer Science or related field is a plus).
- Basic understanding of computer hardware components and operating systems (Windows/macOS).
- Strong problem-solving skills and the ability to think critically under pressure.
- Excellent verbal and written communication skills with a focus on customer service.
- Willingness to obtain relevant IT certifications (we will sponsor training).
- Valid driver's license and reliable transportation (for occasional on-site visits).
- A proactive attitude and a desire to learn new technologies quickly.