Job Description
Are you a tech-savvy individual looking to launch your career in Information Technology? TechFlow Solutions is currently seeking a motivated Entry Level IT Support Specialist to join our dynamic team in Sacramento, CA. We offer a competitive salary, comprehensive benefits, and a $1,000 Sign-On Bonus for new hires! In this role, you will be the first point of contact for our employees, providing top-tier technical support and troubleshooting solutions. We believe in growing our own talent, so no prior experience is required—just a passion for technology and a willingness to learn.
Join us and take the first step towards a rewarding career in tech!
Join us and take the first step towards a rewarding career in tech!
Responsibilities
- Provide Tier 1 technical support to internal employees via phone, email, and in-person.
- Diagnose and resolve hardware and software issues efficiently.
- Assist with the setup, configuration, and maintenance of computer workstations and peripherals.
- Maintain accurate records of technical issues and resolutions in the helpdesk ticketing system.
- Collaborate with the IT team to improve system performance and user experience.
- Participate in regular training sessions to stay updated on the latest technologies.
Qualifications
- High School Diploma or GED required.
- Basic computer literacy and understanding of operating systems (Windows/macOS).
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently as well as part of a team.
- Valid driver's license and reliable transportation (for occasional on-site support).