Job Description
Welcome to Indigo Digital Systems, where innovation meets opportunity. We are currently seeking a motivated Entry Level IT Support Specialist to join our growing team in Indianapolis. This is a fantastic opportunity for recent graduates or career changers looking to launch a career in technology. You will work alongside senior engineers, gaining hands-on experience with cutting-edge tools and methodologies.
Why Join Us?
- Career Growth: We prioritize internal promotion and professional development.
- Modern Environment: Work with the latest in cloud infrastructure and cybersecurity.
- Competitive Benefits: Health, dental, vision, and 401(k) matching.
Ready to start your journey in IT? Apply now.
Responsibilities
- Provide Tier 1 and Tier 2 technical support to internal employees via phone, email, and ticketing systems.
- Diagnose and resolve hardware, software, and network connectivity issues efficiently.
- Perform routine system maintenance, updates, and patch management.
- Assist in the deployment of new workstations and peripherals.
- Document all technical issues and resolutions in the knowledge base.
- Collaborate with the cybersecurity team to maintain a secure IT environment.
Qualifications
- Bachelor’s degree in Computer Science, Information Technology, or related field, or equivalent work experience.
- Basic understanding of operating systems (Windows, macOS) and networking concepts.
- Strong problem-solving skills and attention to detail.
- Excellent verbal and written communication skills.
- Ability to work independently and as part of a collaborative team.
- Current driver's license and willingness to travel to client sites occasionally.