Job Description
Join TechGrowth Solutions Inc., a leading tech innovator, as an Entry-Level IT Support Specialist! This direct hire opportunity is perfect for recent graduates eager to launch their career in technology. We offer comprehensive training, mentorship, and a collaborative environment where your skills will flourish. Enjoy competitive compensation, full benefits, and opportunities for growth in one of California's most dynamic tech hubs.
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Assist employees with troubleshooting desktop and mobile devices
- Install and configure new IT equipment and software systems
- Document support tickets and maintain accurate incident logs
- Collaborate with senior IT team on system upgrades and maintenance
- Deliver user training on company software and security protocols
- Monitor system performance and report potential vulnerabilities
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving skills with attention to detail
- Excellent written and verbal communication abilities
- Customer service mindset with patience and professionalism
- Ability to work independently and in team environments
- Valid driver's license and reliable transportation