Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist in our vibrant Colorado Springs headquarters! We're urgently hiring motivated individuals passionate about technology to deliver exceptional client experiences. This direct hire position offers comprehensive training, career growth opportunities, and a collaborative environment where your skills will make an immediate impact. As a key member of our IT team, you'll troubleshoot systems, implement solutions, and contribute to our mission of digital innovation. Benefits include health insurance, 401(k) matching, and flexible work arrangements. Apply now to launch your tech career in Colorado's thriving tech hub!
Responsibilities
- Diagnose and resolve hardware/software issues across Windows/macOS environments
- Provide Tier 1/2 technical support via phone, email, and in-person assistance
- Deploy and configure network infrastructure including routers and switches
- Document technical procedures and maintain service desk ticket systems
- Collaborate with senior engineers on complex system implementations
- Conduct user training on new software and security protocols
- Monitor system performance and proactively address vulnerabilities
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of networking concepts (TCP/IP, DNS, DHCP)
- Familiarity with Active Directory and cloud platforms (Azure/GCP)
- Customer service experience with strong problem-solving abilities
- CompTIA A+ or similar certification preferred
- Ability to lift 25 lbs for equipment maintenance
- Valid Colorado driver's license for occasional site visits
- US citizenship or permanent residency required