Job Description
Join TechForward Solutions' dynamic team as an Entry-Level IT Support Specialist in San Antonio! We're urgently hiring passionate tech enthusiasts to launch their careers in a fast-growing IT environment. This direct-hire position offers comprehensive training, mentorship from industry veterans, and clear growth pathways into cybersecurity and infrastructure roles.
Our San Antonio headquarters features cutting-edge facilities and a collaborative culture focused on innovation. You'll gain hands-on experience with enterprise systems while supporting Fortune 500 clients. We provide competitive benefits, flexible work arrangements, and opportunities for professional certifications.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network issues
- Install, configure, and maintain desktop systems and peripheral devices
- Document technical procedures and maintain asset inventory databases
- Collaborate with cross-functional teams on system upgrades and migrations
- Monitor system performance and implement security protocols
- Train end-users on new technologies and best practices
- Participate in 24/7 on-call rotation (rotational schedule)
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- CompTIA A+ certification (or willingness to obtain within 90 days)
- Basic knowledge of Windows OS, Active Directory, and networking fundamentals
- Strong problem-solving abilities with customer service orientation
- Ability to lift 30 lbs and work in server environments
- Excellent written/verbal communication skills
- Valid Texas driver's license and reliable transportation