Job Description
Launch your career in tech with TechCorp Solutions! We're urgently seeking motivated Entry-Level IT Support Specialists in Raleigh, NC. This direct hire opportunity offers competitive compensation, comprehensive benefits, and rapid career growth in a dynamic tech environment.
Join our award-winning team where innovation meets collaboration. Gain hands-on experience with cutting-edge systems while supporting Fortune 500 clients. We provide industry-leading training and mentorship programs to accelerate your professional development.
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve user issues via phone, email, and remote access
- Deploy and configure desktop/laptop equipment and peripherals
- Document all IT incidents and resolutions in ServiceNow
- Assist with cybersecurity best practices and data protection protocols
- Collaborate with cross-functional teams on system upgrades
- Conduct user training sessions on new technologies
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems and networking fundamentals
- Strong problem-solving and customer service orientation
- Ability to work independently and prioritize multiple tasks
- CompTIA A+ certification preferred but not required
- Valid driver's license and reliable transportation
- Passion for technology and continuous learning