Job Description
Join TechNova Solutions as an Entry-Level IT Support Specialist and kickstart your career in technology! We're urgently hiring motivated individuals in Raleigh, NC to deliver exceptional technical support to our growing client base. This direct hire position offers comprehensive training, career advancement opportunities, and a collaborative work environment where your problem-solving skills will shine. If you're passionate about technology and eager to learn, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktops, laptops, and peripherals
- Document all support tickets and maintain accurate records in ITSM systems
- Collaborate with senior engineers to resolve complex technical problems
- Assist with cybersecurity awareness training for end-users
- Participate in system upgrades and maintenance projects
- Deliver timely and professional customer service via phone, email, and chat
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows, macOS, and mobile operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong troubleshooting and analytical skills
- Excellent written and verbal communication abilities
- CompTIA A+ or similar certification preferred
- Ability to work independently and in a team environment
- Valid driver's license required for occasional on-site visits