Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! This urgent opportunity in Atlanta, GA is perfect for recent graduates and career changers looking to launch their tech careers. We offer competitive compensation, comprehensive benefits, and hands-on experience with cutting-edge technologies. Don't miss your chance to grow with a rapidly expanding company!
Responsibilities
- Provide Tier 1 technical support for hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets and customer inquiries
- Assist with network connectivity and security protocols
- Document IT processes and maintain knowledge base
- Collaborate with senior engineers on complex projects
- Participate in after-hours rotation on-call duty
Qualifications
- High school diploma or equivalent (college preferred)
- Basic knowledge of operating systems and networking
- Customer service experience or strong communication skills
- Ability to troubleshoot hardware/software problems
- CompTIA A+ or similar certification (a plus)
- Valid US driver's license (required for occasional site visits)
- Must be authorized to work in the US without sponsorship