Job Description
Join our dynamic team at GlobalTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals in Minneapolis to provide critical technical support to our clients. This is your gateway to a rewarding career in IT with comprehensive training and a competitive $5,000 sign-on bonus. Perfect for recent graduates or career changers, this role offers rapid growth opportunities and exposure to cutting-edge technologies. Apply now to secure your spot in one of Minneapolis' most sought-after entry-level tech positions!
Responsibilities
- Provide Tier 1/2 technical support for hardware, software, and network systems
- Diagnose and resolve technical issues via phone, email, and remote support
- Install, configure, and maintain computer systems and peripherals
- Create and maintain documentation for troubleshooting procedures
- Collaborate with senior IT staff on complex system implementations
- Monitor system performance and security protocols
- Deliver exceptional customer service with clear communication
Qualifications
- High school diploma or equivalent; associate's degree preferred
- Basic understanding of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and analytical abilities
- Excellent written and verbal communication skills
- Ability to work independently and in team environments
- CompTIA A+ certification or equivalent knowledge
- Valid driver's license for occasional on-site visits