Job Description
Join TechNova Solutions' dynamic team as an Entry Level IT Support Specialist! We're urgently hiring motivated professionals in Phoenix, AZ to deliver exceptional technical support to our growing client base. This is your opportunity to launch your career in IT with hands-on experience, mentorship from industry experts, and a fast-paced environment that values innovation and growth. Immediate openings available!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and maintain computer systems and peripherals
- Document technical procedures and create knowledge base articles
- Collaborate with senior technicians to resolve complex problems
- Assist with cybersecurity protocols and system monitoring
- Train end-users on new technologies and best practices
Qualifications
- Associate's degree in IT or related field OR equivalent experience
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- CompTIA A+ certification preferred (not required)
- Ability to work flexible hours including occasional weekends