Job Description
Join our dynamic team as an Entry-Level IT Support Specialist in Charlotte, NC! We're urgently hiring motivated individuals to kickstart their tech careers with a $3,000 sign-on bonus. Enjoy competitive pay, comprehensive benefits, and growth opportunities in a fast-paced environment. Apply today and transform your passion for technology into a rewarding career!
Responsibilities
- Provide technical assistance to resolve hardware/software issues
- Install, configure, and troubleshoot Windows/macOS systems
- Manage helpdesk tickets with SLA adherence
- Document procedures and maintain IT knowledge base
- Collaborate with cross-functional teams on IT projects
- Support network infrastructure and security protocols
- Train end-users on software best practices
Qualifications
- Associate's degree in IT or related field (or equivalent experience)
- Basic knowledge of Windows/macOS and networking
- Customer service orientation with problem-solving skills
- Ability to work independently and in a team
- Relevant certifications (CompTIA A+, Google IT Support) a plus
- Strong written and verbal communication skills
- Valid North Carolina driver's license (if travel required)