Job Description
Join our dynamic team at TechSolutions Inc. as an Entry-Level IT Support Specialist! We're urgently seeking motivated individuals passionate about technology to provide exceptional technical support to our growing client base in Houston. This is your opportunity to launch your career in IT with hands-on experience in troubleshooting, system administration, and customer service. Enjoy comprehensive training, mentorship from industry experts, and a collaborative work environment where your growth is our priority.
Responsibilities
- Provide responsive technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and maintain desktop/laptop systems and peripheral devices
- Assist with network troubleshooting, security protocols, and system backups
- Document technical issues and resolutions in our ticketing system
- Collaborate with senior IT staff on infrastructure projects
- Train end-users on software applications and best practices
- Monitor system performance and proactively address potential issues
Qualifications
- Associate's degree in IT, Computer Science, or related field (or equivalent experience)
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking concepts (TCP/IP, DNS, DHCP)
- Strong problem-solving and communication skills
- Customer service experience preferred
- CompTIA A+ certification a plus
- Ability to work independently and as part of a team
- Valid driver's license required for occasional on-site visits