Job Description
Join our dynamic team at InnovateTech Solutions as an Entry-Level IT Support Specialist! We're urgently hiring motivated individuals passionate about technology to deliver exceptional customer service and maintain our digital infrastructure. This is your launchpad into a thriving IT career with comprehensive training and growth opportunities. No prior experience required – just eagerness to learn!
Our Fort Worth headquarters offers a collaborative environment where you'll work alongside industry experts. Enjoy competitive benefits, flexible scheduling, and the chance to build foundational skills in networking, security, and system administration. Apply today and become part of our mission to empower businesses through cutting-edge technology!
Responsibilities
- Provide first-level technical support via phone, email, and in-person for hardware/software issues
- Install, configure, and troubleshoot desktop/laptop systems and peripherals
- Document IT incidents and solutions using ticketing systems (e.g., ServiceNow)
- Assist with network administration tasks including VLAN setup and IP management
- Collaborate with senior IT staff on security protocols and compliance initiatives
- Train end-users on new software and system updates
- Maintain inventory of IT assets and equipment
Qualifications
- High school diploma or equivalent; relevant certifications (CompTIA A+, Google IT Support) preferred
- Basic understanding of Windows/macOS operating systems
- Strong problem-solving skills and customer service orientation
- Ability to learn technical concepts quickly and apply them
- Excellent written and verbal communication skills
- Comfortable working in a fast-paced, deadline-driven environment
- Valid Texas driver's license (for occasional site visits)
- Must pass background check and pre-employment drug screening