Job Description
Launch your career in technology with TechCorp Solutions! We're seeking motivated Entry-Level IT Support Specialists to join our growing team in sunny El Paso, TX. As a trusted tech partner for local businesses, we offer comprehensive training and a collaborative environment where your growth is prioritized. If you're passionate about problem-solving and eager to build technical expertise, this is your perfect starting point.
Why join us?
- Industry-leading onboarding program with mentorship
- Competitive benefits package including health insurance
- Opportunities for certification reimbursement
- Flexible hybrid work schedule after training
Responsibilities
- Provide first-level technical support via phone, email, and in-person
- Install, configure, and troubleshoot hardware/software systems
- Document technical issues and resolutions in ticketing systems
- Collaborate with senior engineers on complex escalations
- Conduct routine system maintenance and updates
- Assist with cybersecurity best practices implementation
- Train end-users on new technologies and processes
Qualifications
- High school diploma or equivalent (college degree preferred)
- Basic understanding of operating systems (Windows, macOS)
- Strong troubleshooting and diagnostic skills
- Excellent written and verbal communication abilities
- Customer service mindset with patience and empathy
- Ability to work independently and in team environments
- Valid driver's license for occasional site visits
- CompTIA A+ certification (or willingness to obtain)