Job Description
Join our dynamic team as an Entry-Level IT Support Specialist and kickstart your career in the heart of Silicon Valley! We're seeking motivated individuals with a passion for technology to provide critical support to our growing client base. This immediate hire contract position offers hands-on experience with cutting-edge systems while collaborating with industry experts. If you're ready to launch your tech career with real-world impact, apply now!
Responsibilities
- Provide Tier 1 technical support for hardware, software, and network issues
- Install, configure, and troubleshoot desktop/laptop systems
- Document technical procedures and create knowledge base articles
- Assist with cybersecurity protocols and data protection measures
- Collaborate with senior engineers on complex system implementations
- Manage user accounts and access permissions in Active Directory
- Monitor system performance and recommend optimizations
Qualifications
- Associate's degree in IT, Computer Science, or related field
- Basic knowledge of Windows/macOS operating systems
- Familiarity with networking fundamentals (TCP/IP, DNS)
- Strong problem-solving and communication skills
- CompTIA A+ or similar certification preferred
- Experience with helpdesk ticketing systems (e.g., ServiceNow)
- Ability to work flexible hours including occasional weekends