Job Description
Are you a motivated self-starter looking to launch a career in technology? Apex Tech Solutions is seeking enthusiastic individuals to join our growing team in Raleigh, NC. We offer comprehensive training, a dynamic work environment, and a clear path for professional growth. If you are ready to start an exciting career in customer support without prior experience, we want to hear from you!
As an Entry Level Support Specialist, you will be the first point of contact for our valued clients, resolving technical issues and ensuring high customer satisfaction. This is a fantastic opportunity for recent graduates or anyone looking to pivot into the tech industry.
Responsibilities
- Provide Exceptional Service: Assist customers via phone, email, and live chat with product inquiries and technical troubleshooting.
- Troubleshoot Issues: Diagnose and resolve common software and hardware problems to ensure client systems run smoothly.
- Document Interactions: Maintain accurate and detailed records of all customer interactions and support tickets in our CRM system.
- Collaborate with Teams: Work closely with senior technicians and product management to escalate complex issues and provide feedback.
- Stay Updated: Continuously learn about new product features and updates to provide accurate information to clients.
- Customer Follow-up: Conduct follow-up calls to ensure customer satisfaction and successful resolution of their issues.
Qualifications
- Education: High school diploma or equivalent required; Bachelor's degree preferred.
- Computer Skills: Proficient in Microsoft Office Suite (Word, Excel, Outlook) and general computer navigation.
- Communication: Excellent verbal and written communication skills with a friendly, professional demeanor.
- Problem Solving: Ability to think critically and solve problems efficiently under pressure.
- Reliability: Punctual, dependable, and able to work full-time hours.
- Internet: Stable high-speed internet connection is required for remote work options.