Job Description
Join Denver's fastest-growing tech startup as an Entry-Level Customer Support Specialist! We're seeking motivated individuals to provide exceptional service to our expanding client base. This immediate hire role offers rapid career growth, comprehensive training, and a collaborative environment where your contributions matter. Enjoy competitive benefits including health insurance, flexible PTO, and professional development stipends. Our downtown Denver office features modern amenities and a vibrant team culture.
Why You'll Love Working With Us:
- Fast-paced startup environment with clear advancement paths
- Industry-leading training programs for career development
- Health, dental, and vision insurance (100% employee coverage)
- Monthly team-building activities and social events
- Hybrid work options after initial onboarding period
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues using ticketing systems and knowledge base resources
- Document interactions and maintain accurate customer records in CRM systems
- Collaborate with technical teams to escalate complex issues efficiently
- Contribute to process improvements based on customer feedback trends
- Participate in daily team huddles and ongoing training sessions
- Support product launch initiatives by gathering customer insights
Qualifications
- High school diploma or equivalent required (college degree preferred)
- 0-2 years customer service or technical support experience
- Proficiency with Microsoft Office and basic troubleshooting tools
- Exceptional verbal and written communication skills
- Strong problem-solving abilities with attention to detail
- Ability to work flexible hours including occasional weekends
- Valid Colorado driver's license (for occasional local travel)
- Passion for technology and helping others succeed