Job Description
Join UrbanTech Solutions as an Entry-Level Customer Support Specialist and launch your career in New York's thriving tech scene! We're urgently hiring motivated individuals to deliver exceptional service for our rapidly growing client base. This direct hire position offers comprehensive training, career advancement opportunities, and a collaborative work environment in Manhattan. Perfect for recent graduates or career changers seeking hands-on experience in customer relationship management.
As a key member of our support team, you'll resolve client inquiries, troubleshoot technical issues, and contribute to our company's mission of making technology accessible to all. We value fresh perspectives and provide a supportive atmosphere where your ideas matter. Ready to grow with us?
Responsibilities
- Respond to customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve technical issues and provide step-by-step guidance to clients
- Document all interactions in CRM systems with detailed notes
- Collaborate with senior team members to escalate complex cases
- Contribute to knowledge base articles and process improvements
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent; college degree preferred
- 0-2 years of customer service or support experience
- Excellent written and verbal communication skills
- Strong problem-solving abilities and attention to detail
- Proficient in Microsoft Office and CRM software
- Ability to work flexible hours including weekends as needed
- Positive attitude and resilience in fast-paced environments
- Must be authorized to work in the United States