Job Description
Are you looking for immediate hire entry level jobs in San Jose, CA? Pacific Tech Innovations is a premier technology firm seeking a dedicated Customer Support Specialist to join our expanding team. We pride ourselves on delivering exceptional service and are looking for driven individuals ready to launch their career in the tech industry.
As a direct hire opportunity, we offer a competitive salary, comprehensive health benefits, and a clear trajectory for professional growth. If you are a proactive problem-solver with a passion for technology, we encourage you to apply.
Why You Should Apply:
- Immediate Start: No waiting periods—join us today.
- Career Advancement: Strong internal promotion policy for dedicated employees.
- Modern Workplace: Work in the heart of Silicon Valley with cutting-edge tools.
Responsibilities
- Respond to customer inquiries via phone, email, and live chat with a focus on rapid resolution.
- Provide technical assistance and troubleshooting for software applications.
- Document all customer interactions and issue resolutions in the CRM database.
- Collaborate with senior technicians to escalate complex technical issues.
- Assist in the onboarding process for new software users.
- Maintain a high level of product knowledge to provide accurate support.
Qualifications
- High school diploma or GED required; Associate’s degree in IT or related field preferred.
- Excellent verbal and written communication skills.
- Basic computer literacy and typing skills (40+ WPM).
- Ability to work in a fast-paced, team-oriented environment.
- Previous customer service experience is a plus but not mandatory.