Job Description
Join our dynamic team at Nexus Solutions Inc. as an Entry-Level Customer Support Specialist! We're urgently seeking motivated individuals to deliver exceptional client experiences in our fast-growing tech startup environment. This is your golden opportunity to launch your career in customer service with comprehensive training and growth potential. Our Oklahoma City headquarters offers a collaborative culture, competitive benefits, and the chance to make an immediate impact. Immediate start dates available!
Responsibilities
- Resolve customer inquiries via phone, email, and chat with professionalism and empathy
- Document interactions and track issues in CRM systems with precision
- Collaborate with technical teams to resolve complex escalations
- Contribute to process improvements for faster resolution times
- Maintain detailed knowledge of product offerings and service protocols
- Support new customer onboarding initiatives
- Meet key performance metrics for response time and satisfaction
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years customer service or support experience
- Excellent written and verbal communication skills
- Proficiency with Microsoft Office and CRM software
- Strong problem-solving abilities and attention to detail
- Ability to thrive in a fast-paced, deadline-driven environment
- Valid Oklahoma driver's license (for occasional field visits)
- Pass background check and pre-employment drug screen