Job Description
Immediate Opening: No Experience Required! Join our dynamic Seattle team as an Entry-Level Customer Support Specialist. We're seeking motivated individuals ready to launch their careers in tech without prior experience. Full training provided in a collaborative environment where your growth is our priority. Work downtown with competitive pay, benefits, and opportunities for advancement. Perfect for recent graduates or career changers!
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve technical issues with clear step-by-step guidance
- Document interactions accurately in CRM systems
- Collaborate with senior team members for complex cases
- Meet daily performance metrics for response times
- Contribute to process improvement initiatives
- Maintain positive customer satisfaction scores
Qualifications
- No prior experience required - we train everyone!
- High school diploma or equivalent
- Strong written and verbal communication skills
- Basic computer proficiency with willingness to learn new tools
- Problem-solving mindset and attention to detail
- Ability to work in a fast-paced environment
- Team player with positive attitude
- Must be authorized to work in the US