Job Description
Join our dynamic team as an Entry-Level Customer Support Specialist! No experience needed – we provide comprehensive training to launch your career in tech. This full-time role offers growth opportunities, competitive benefits, and a collaborative environment in Portland's thriving tech scene. If you're passionate about helping others and eager to learn, this is your perfect starting point.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Document interactions accurately in our CRM system
- Collaborate with senior team members to resolve complex issues
- Participate in ongoing product training sessions
- Contribute to team performance goals and quality metrics
- Maintain positive customer satisfaction scores
- Support cross-functional projects as assigned
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional communication and active listening skills
- Strong problem-solving abilities and patience
- Proficiency with basic computer applications
- Willingness to work flexible hours including weekends
- Positive attitude and eagerness to learn new technologies
- Ability to thrive in a fast-paced team environment
- No prior experience required – training provided