Job Description
Join our award-winning team immediately! We're seeking passionate individuals with no prior experience to launch their careers in customer support. This urgent opening offers comprehensive training, career growth opportunities, and a collaborative environment in the heart of Manhattan. Perfect for recent graduates or career changers seeking stability and advancement.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve product/service issues using our CRM system
- Document interactions and maintain accurate records
- Collaborate with senior team members to resolve complex cases
- Meet performance metrics for response time and resolution
- Participate in ongoing skills development sessions
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal/written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, web navigation)
- Ability to work flexible shifts (including weekends)
- Positive attitude and willingness to learn
- Pass background check and drug screening