Job Description
Join Detroit's fastest-growing tech startup as an Entry-Level Customer Success Specialist! We're urgently hiring passionate individuals ready to launch their careers in a dynamic environment. Perfect for recent graduates or career changers, this role offers comprehensive training and rapid advancement opportunities. Be part of a team transforming Detroit's business landscape with cutting-edge solutions.
Responsibilities
- Manage client relationships and ensure exceptional service delivery
- Onboard new customers and provide product training
- Identify growth opportunities through client feedback analysis
- Collaborate with sales and product teams to resolve client issues
- Track performance metrics and prepare weekly reports
- Assist in developing customer retention strategies
Qualifications
- High school diploma or equivalent (degree preferred)
- 0-2 years of customer service experience
- Strong verbal/written communication skills
- Proficiency with CRM software and MS Office Suite
- Ability to thrive in fast-paced environments
- Problem-solving mindset with attention to detail
- Valid driver's license for occasional client visits