Job Description
Join Boston Innovations Group as an Entry-Level Customer Specialist and kickstart your career with immediate hiring and a generous sign-on bonus! We're seeking motivated individuals to deliver exceptional service and support our growing client base in the Boston and Florida markets. Enjoy comprehensive training, career advancement opportunities, and a collaborative team environment.
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve customer issues using established protocols and CRM systems
- Document interactions accurately in our customer database
- Collaborate with cross-functional teams to improve service quality
- Meet daily performance metrics for response times and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong written and verbal communication skills
- Proficient in Microsoft Office and basic CRM software
- Ability to multitask in a fast-paced environment
- Customer service experience a plus but not required
- Valid work authorization in the United States