Job Description
Join Georgia's fastest-growing customer service team! We're urgently seeking motivated entry-level professionals to support our expanding operations in Atlanta. This is your opportunity to launch a rewarding career in customer relations with comprehensive training and rapid advancement opportunities.
Our company culture values teamwork, growth, and community impact. Enjoy competitive benefits, flexible scheduling options, and a supportive environment designed to help new hires thrive. No prior experience required – we provide all necessary training!
Responsibilities
- Respond to customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and account modifications accurately
- Collaborate with team members to resolve complex customer issues
- Document interactions in CRM system with attention to detail
- Meet daily performance metrics for response time and resolution rates
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent required
- Excellent communication and interpersonal skills
- Strong problem-solving abilities and attention to detail
- Proficient in basic computer applications
- Ability to work flexible hours including weekends
- Positive attitude with customer-first mindset
- Willingness to learn new technologies and systems
- Reliable transportation to downtown Atlanta location